Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Chesterfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Chesterfield, where you will be part of a high-performing team handling critical tasks for the nation's infrastructure. The role involves managing incident tickets and liaising with various stakeholders to ensure efficient operations. With a focus on communication and diagnostics, you will support enterprise networks and contribute to a diverse and inclusive work environment.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding per KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Infrastructure Support Engineer (Previous Relevant Experience is Required), Chesterfield

Client:

Telent

Location:

Chesterfield, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding per KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to technical support, field engineers, and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Provide network incident updates to customers.
• Liaise with utility companies regarding power issues affecting the network.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise at all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, and technologies, allowing you to develop new skills and make an impact. We value and support our team, fostering an inclusive culture that respects diversity and ideas, enabling everyone to thrive.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping via Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are committed to creating an inclusive environment where everyone feels they belong and can reach their full potential. Our teams reflect the diverse communities we serve, and we celebrate diversity and inclusion.