Infrastructure Engineer - Mobile Device Services

Government Recruitment Service; Antrim and Newtownabbey District; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading government agency is seeking an Infrastructure Engineer to join their Mobile Device Services team. You will design and maintain Mobile Device Management systems, ensuring effective operations across various platforms. This role requires problem-solving skills and collaboration with multiple teams to support digital transformation initiatives. Candidates should be knowledgeable in areas like cloud hosting and endpoint security. Security clearance is mandatory.

Qualifications

• Experience managing Mobile Device Management platforms.
• Ability to provide technical support for incidents and changes.
• Strong analytical skills for problem resolution.

Responsibilities

• Maintain and manage Mobile Device Management services.
• Provide specialist technical support to projects.
• Report service performance against agreed KPIs.

Skills

Mobile Device Management

Cloud hosting

Endpoint security

Office 365

VPN management

Job description

Overview

Do you thrive on solving complex infrastructure challenges?

Can you help shape the future of mobile devices for thousands of public servants?

We’re looking for a talented Infrastructure Engineer to join our Mobile Device Services team in DWP Digital. You’ll play a key role in designing, building, and supporting the mobile technologies that enable our colleagues to work securely and effectively anytime, anywhere.

As a member of the team, you’ll work across a range of modern platforms and tools, helping to deliver seamless mobile experiences for one of the UK’s largest government departments. From device management and endpoint security to mobile application deployment, your expertise will help ensure our workforce stays connected and productive.

You’ll collaborate with engineers, architects, and product teams to continuously improve our mobile device services, with a strong focus on user needs, performance, and resilience.

This is your chance to make a real impact, supporting digital transformation at scale, while developing your skills in a forward-thinking, agile environment.

Some of the projects you can expect to help design and build infrastructure includes migration to workspace one SaaS, Office 365 on mobile, cloud hosting, on-demand VPN, BYOD.

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

As an Infrastructure Engineer on the Mobile Device Services Team you will be responsible for maintaining a mature Mobile Device Management (MDM) platform and service and will develop and maintain infrastructure products and contribute towards their design.

Infrastructure Delivery & Improvement

• Managing and maintaining Workspace One configuration to support Mobile Device Management.
• Deal with and take decisions on day-to-day operational management of services/solutions relating to own work area and to those they manage.
• Provide specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
• Management of an operational area, a function, or a project team, act independently on day-to-day issues.

Infrastructure Support

• 3rd line support for incidents, problems and changes.
• Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
• Providing support with application and device management configuration.
• Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.

Information Management

• Provide reports of Service performance to the Senior Infrastructure Engineer and other senior leadership members from Digital, reporting against agreed Key Performance Indicators (KPIs) and via the relevant reporting channels and forums.
• Management of the risk register for individual technical area, ensuring appropriate reporting and mitigation plans and actions are implemented.