Information Technology Support Engineer

Candour Solutions; Ulverston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic organization is seeking a reliable IT Support Engineer to provide on-site technical support. The role involves troubleshooting IT systems, delivering user-focused training, and ensuring the smooth operation of infrastructure across various locations. The ideal candidate has experience in 1st/2nd Line Support and excellent problem-solving skills. A full UK driving licence is required due to site visits.

Qualifications

• Previous experience in a 1st/2nd Line Support role.
• Experience with a range of IT systems.
• Ability to manage time effectively.

Responsibilities

• Provide technical support to end users.
• Diagnose and troubleshoot hardware and software issues.
• Support the setup and maintenance of IT infrastructure.

Skills

Technical support skills

Customer service skills

Problem-solving skills

Attention to detail

Job description

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IT Support & Infrastructure Recruitment Specialist | Candour Solutions

Location: Ulverston

Job Type: On-Site

A full UK driving licence and access to transport (due to site visits).

A dynamic organisation is seeking a reliable and proactive IT Support Engineer to join its growing team. This is an on-site role, with regular visits to client sites in the surrounding area. The successful candidate will play a key role in delivering high-quality technical support and ensuring the smooth operation of IT systems across multiple locations.

This is a great opportunity for a motivated IT professional looking to expand their experience in a varied and hands-on role.

Key Responsibilities

• Provide technical support to end users, both remotely and on-site.
• Diagnose and troubleshoot hardware, software, and network issues.
• Support the setup, configuration, and ongoing maintenance of IT infrastructure and equipment.
• Deliver user-focused technical training where required.
• Maintain accurate documentation and asset records.
• Work independently and collaboratively to resolve technical problems efficiently.

Key Requirements

• Previous experience in a 1st/2nd Line Support role.
• Experience with technical support and troubleshooting skills across a range of IT systems.
• Excellent communication and customer service skills.
• Proven problem-solving skills and attention to detail.
• Ability to manage time effectively and work independently.

If you are interested, please apply now!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting

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