Application Support Engineer - FTC
Burendo
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Benefits offered by this job
Job summary
Qualifications
- Strong stakeholder management and excellent communication skills required.
- Solid experience with Git or equivalent source control systems.
- Hands-on experience with AWS or other cloud platforms necessary.
- Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) is a plus.
- Proactive mindset with a drive for continuous improvement expected.
- Excellent problem-solving and troubleshooting abilities necessary.
- Strong understanding of IT systems and keen technical interest desired.
Responsibilities
- Provide L2 application support.
- Manage overall BAU for production environments.
- Coordinate with L1 and L3 teams for consistent service management.
- Handle incident, request, problem, and change management.
- Monitor and troubleshoot system performance and availability.
- Detect and resolve IT vulnerabilities.
- Execute and monitor CI/CD pipelines.
- Collaborate with product stakeholders on solutions.
- Maintain security standards across production services with regular reviews.
- Keep documentation up-to-date, including runbooks and process/policy materials.
- Participate in an out-of-hours (24/7) support rota.
Skills
Job description
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This range is provided by Burendo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
**This is a fixed term contract role for 6 months - £25,000 - £32,000 + Benefits**
We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems fast.
At Burendo, we believe that together, we can achieve incredible things.
What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We're passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.
Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.
This role requires you to have current and active SC Clearance and be on an on-call rota.
This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.
**This is a fixed term contract role for 6 months - £25,000 - £32,000 + Benefits**
We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems fast.
At Burendo, we believe that together, we can achieve incredible things.
What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We're passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.
Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.
This role requires you to have current and active SC Clearance and be on an on-call rota.
This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.
Day-to-day activities you may perform while working with our clients include:
- L2 application support
- Overall BAU management for production environments
- Coordinate with L1 and L3 teams to ensure consistent service management
- Incident, request, problem, and change management
- Monitor and troubleshoot system performance and availability
- IT vulnerability detection and resolution
- Platform monitoring
- CI/CD pipeline execution and monitoring
- Collaborate with product stakeholders to align on solutions
- Apply and maintain security standards across production services with regular security reviews
- Maintain up-to-date documentation, including runbooks and process/policy materials
- Participate in an out-of-hours (24/7) support rota
Must-haves
These are essential to succeed in the role:
- Strong stakeholder management and excellent communication skills
- Solid experience with Git or equivalent source control systems
- Hands-on experience with AWS or other cloud platforms
- Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)
- Proactive mindset with a drive for continuous improvement
- Excellent problem-solving and troubleshooting abilities
- Strong understanding of IT systems and keen technical interest
Nice-to-haves
While not essential, the following would be beneficial:
- Experience working with CI/CD pipelines and DevOps practices
- Working knowledge of Python, React, or SQL
- Experience supporting Salesforce or similar enterprise platforms
- 25 days Annual Leave (plus bank holidays)
- An additional day of paid leave for celebrations
- 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
- Monthly Wellness Allowance
- Annual Learning and Development Allowance
- Paid time off for Life Events
- Matched Employer Contributed Pension (5%)
- Life assurance based on 4 x your salary
- Access to an Employee Assistance Programme
- Enhanced Family Leave
- Enhanced company sick pay
- A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
- Exciting calendar of Burendo social events and activities
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation
As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesNon-profit Organizations and Primary and Secondary Education
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