It Support Engineer

TieTalent; Lancashire; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Collaborative team culture

Job summary

A leading Managed Service Provider is seeking an experienced IT Support Engineer to provide 2nd and 3rd line support. The successful candidate will manage client infrastructure and resolve complex technical issues in a fast-paced environment. Offering a competitive salary between £35,000 and £45,000, this full-time role is located in Lancaster, England. Great opportunity for professional growth and working with cutting-edge technologies.

Qualifications

• Proven experience in an MSP or similar multi-client environment.
• Excellent problem-solving skills and a proactive approach to technical challenges.
• Strong communication and client-facing skills.

Responsibilities

• Provide hands-on 2nd and 3rd line support across a wide range of technologies.
• Troubleshoot and resolve escalated technical issues efficiently and professionally.
• Support and maintain client infrastructure including servers, networks, and cloud platforms.

Skills

Windows Server

Active Directory

Office 365

Networking fundamentals

VMware

Hyper-V

Firewalls

Backup solutions

Problem-solving skills

Communication skills

Education

Relevant certifications (e.g., Microsoft, CompTIA, Cisco)

Job description

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IT Support Engineer – 2nd & 3rd Line

Location: Lancaster Full-Time, On-Site (5 Days/Week)

Salary: £35,000 – £45,000

Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster.

About The Role

This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You’ll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects.

Key Responsibilities

• Provide hands-on 2nd and 3rd line support across a wide range of technologies
• Troubleshoot and resolve escalated technical issues efficiently and professionally
• Support and maintain client infrastructure including servers, networks, and cloud platforms
• Assist with project delivery, migrations, and system upgrades
• Liaise directly with clients to ensure high levels of service and satisfaction
• Document solutions and contribute to internal knowledge base
  
  

What We’re Looking For

• Proven experience in an MSP or similar multi-client environment
• Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals
• Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions
• Excellent problem-solving skills and a proactive approach to technical challenges
• Strong communication and client-facing skills
• Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus
  
  

Why Join?

• Competitive salary: £35,000 – £45,000 depending on experience
• Work with cutting-edge technologies and a forward-thinking MSP
• Clear progression path and ongoing professional development
• Collaborative and supportive team culture

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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