IT Support Engineer

Netcel

St Albans

Hybrid

GBP 22,500 - 27,500

Full time

14 days+

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Benefits offered by this job

Hybrid working

Flexible hours

25 days holiday

Pension

Ongoing training and development

Stylish office in St Albans

Regular social events

Shopping rewards scheme

Job summary

A digital product consultancy in St Albans is looking for an IT Support Engineer to ensure smooth operation of their IT systems. This role offers a hybrid working model allowing flexibility and supports personal growth through various learning opportunities. Ideal candidates will possess experience in IT support, be proactive, and demonstrate strong communication skills. Benefits include 25 days holiday, pension, and regular social events.

Qualifications

Experience with both Windows and Mac OS environments.
Professional, patient, and tactful approach when supporting users.
Willingness to travel to the St Albans office regularly.

Responsibilities

Act as the first point of contact for IT support queries.
Troubleshoot and resolve hardware, software, and connectivity issues.
Prepare laptops and tech for new starters.

Skills

Hands-on experience with IT hardware and software

Clear and confident communication skills

Strong attention to detail and problem-solving skills

Ability to prioritize and stay calm under pressure

Tools

Azure

Intune

Helpdesk or ticketing system

Job description

Netcel St Albans, England, United Kingdom

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Netcel is a vibrant digital product consultancy with an ambitious vision and growth strategy. We partner with leading organisations to create personalised digital products and experiences that drive outstanding outcomes. Our core technology is the Optimizely Digital Experience Platform, and we are recognised as one of the UK’s leading specialists.

We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth. You will be working with a team of experienced consultants, designers and technologists, where you will have the opportunity to do some of the most rewarding work of your career.

Our hybrid working model gives you flexibility and encourages a positive work-life balance – you can work remotely, or from our office in St Albans. You will be part of a friendly, open and supportive community where there is something social for everyone to enjoy.

We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow.

Your Role

We’re looking for an IT Support Engineer to help keep our internal and cloud infrastructure running smoothly. Reporting to the Head of DevOps, IT & InfoSec, you’ll provide hands-on support across the business, resolving day-to-day technical issues, onboarding new team members, and contributing to service improvements.

This is a great role for someone passionate about IT support, with a proactive mindset and a knack for problem-solving. You’ll work closely with internal teams and external suppliers to ensure our systems remain reliable, secure, and user-friendly.

Your main responsibilities will include:

Acting as the first point of contact for IT support queries, using our helpdesk system
Troubleshooting and resolving hardware, software, and connectivity issues
Preparing laptops and tech for new starters, and delivering technical inductions
Supporting our cloud-based infrastructure and systems
Managing software licensing and working with suppliers to ensure value for money
Monitoring system performance, applying updates, and helping keep our infrastructure secure
Assisting with endpoint management and user identity tools such as Intune and Azure SSO
Supporting DevOps-related tasks and contributing to process improvements

What we are looking for

The ideal candidate will have:

Hands-on experience with supporting IT hardware and software
Familiarity with both Windows and Mac OS environments
Experience using a helpdesk or ticketing system
Clear and confident communication skills
Strong attention to detail and good problem-solving skills
The ability to prioritise and stay calm under pressure
A professional, patient, and tactful approach when supporting users
You’ll need to be able to travel to our St Albans office regularly (typically 2-3 days per week, with flexibility)
We welcome applications from recent university graduates who are eager to learn and build their IT career

It would also be great if you have:

Experience with Azure, Intune, Entra ID, or Azure DevOps
An interest in cloud infrastructure or DevOps practices

What we can offer you

We want you to grow and develop and will provide you with the opportunity to make this happen. We support learning on all levels, including self-learning, insight sessions, knowledge shares, and formal training.

Alongside working hard in a supportive and collaborative culture, there's also plenty of time for being social. The main benefits and perks include:

Hybrid working (you choose when you WFH or from our St Albans office)
Flexible hours (with core hours of 10am – 4pm)
25 days holiday increasing with length of service, plus bank holidays
Pension
Life assurance
Structured onboarding process
Ongoing training and development
Exposure to the company directors
Stylish open plan office in St Albans with excellent transport links
Regular social events (both virtual and in-person)
Shopping rewards scheme offering deals and discounts from well-known brands
Bonuses and rewards for length of service, exams etc
Salary £25,000 per annum

D&I statement

At Netcel we encourage you think to think outside the box, we value diversity and different ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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