Information Technology Support Engineer

Candour; Chorley; On-site; GBP 26,000 - 36,000; Full time

Job summary

A recruitment agency is searching for a Helpdesk Team Lead to join their growing IT team in Chorley. The role involves supporting engineers, maintaining service quality, and ensuring customer satisfaction. Candidates should have strong IT support experience and solid technical knowledge across various environments. This full-time position offers a dynamic work environment where you will contribute to long-term IT planning and improvements, while also providing hands-on support when needed.

Qualifications

• Strong experience in IT support preferably in a managed service provider.
• Solid technical knowledge across Windows, networks, cloud services.
• Ability to build trust and strong working relationships.

Responsibilities

• Support end users with technical issues.
• Maintain secure and optimized systems.
• Visit client sites for hands-on support.
• Contribute to IT planning and improvements.
• Ensure high standards of service and communication.

Skills

IT support experience

Technical knowledge in Windows environments

Confidence in delivering remote support

Proactive mindset

Cloud services

Job description

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This range is provided by Candour. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Technology Specialist Recruitment Consultant - Software Development Team

I'm working with a client who is looking for a Helpdesk Team Lead to join their growing IT team.

This is a great role for someone who enjoys keeping teams organised, monitoring SLAs, and ensuring day-to-day operations run smoothly. You’ll support the engineers, help maintain service quality, and make sure customers receive a consistently high level of support.

What they’re looking for:

• Strong experience in IT support (MSP background, but not essential)
• Solid technical knowledge across Windows environments, networks, hardware, and cloud services
• Confidence in delivering both remote and on‑site support
• A proactive mindset with the ability to build trust and strong working relationships

What the role involves:

• Supporting end users with day-to-day technical issues
• Maintaining secure, reliable, and optimised systems
• Visiting client sites when needed to provide hands‑on support
• Contributing to long‑term IT planning and improvements
• Ensuring a high standard of service and communication at all times

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development and Computer and Network Security

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