Deskside Support Technician

Lucid Connect Ltd; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading IT Services Provider is seeking a Deskside Technician in Blackburn, responsible for technical support and resolution of IT issues. The role involves liaising with customers to ensure satisfaction while maintaining high service standards, indicating a focus on quality customer service within the IT sector.

Qualifications

• Experience in customer service industry is mandatory.
• Familiarity with a multi-vendor environment is advantageous.
• Prior experience in a Desk Side role with ITIL knowledge is preferred.

Responsibilities

• Provide technical support for escalated issues from the Service Desk.
• Maintain strong relationships with users to ensure satisfaction.
• Investigate and resolve desktop issues to support business continuity.

Skills

Excellent communication skills

Attention to detail

Organisational skills

Outstanding customer service

Self-starter

Education

ITIL Foundation

CompTIA A+

Microsoft Office/Windows 10/365

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Lucid Connect Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Deskside Technician

Location: Blackburn

Lucid Connect are recruiting the following role for a leading IT Services Provider, working on customer sites.

Job Description:

• To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.

Key Responsibilities:

• Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer’s process and procedures.
• Positively promote the IT Team to develop the team profile and that of the wider IT function.
• Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
• Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
• Be proactive and ensure that regular status updates are provided to open tickets.
• Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
• Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
• Investigate and resolve common desktop issues in order to ensure business continuity
• Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
• Support others in the team in the achievement of their objectives.

Key Skills:

• Excellent communication skills (written and verbal)
• Keen attention to detail.
• Organised and able to prioritise workloads and workflows.
• Approachable and demonstrate outstanding customer service skills.
• Self-starter who can help to formulate tactical plans to achieve department strategy.

Experience:

• Experience within the customer service related industry
• Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
• Demonstrable experience negotiating difficult situations to a successful conclusion.
• Previously worked within a Desk Side environment and understand ITIL best practice.

Qualifications:

• ITIL Foundation
• Microsoft Office/Windows 10/365
• CompTIA A+

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lucid Connect Ltd by 2x

Sign in to set job alerts for “Support Technician” roles.

Manchester, England, United Kingdom 3 weeks ago

Manchester Area, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 months ago

Warrington, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 week ago

Warrington, England, United Kingdom 2 weeks ago

Stockport, England, United Kingdom 5 days ago

Greater Manchester, England, United Kingdom 1 week ago

Field Service Technician / Engineer - Wigan

Manchester Area, United Kingdom 1 day ago

Blackburn, England, United Kingdom 3 weeks ago

Manchester Area, United Kingdom 2 weeks ago

It Support Technician Apprentice (L3) Nqc Manchester, M4 6ja £14,722.50p/a 37.5hrs/w

Manchester, England, United Kingdom 1 week ago

Technical Support Engineer - Office based

Onsite IT Support Technician (Location: Feltham, London)

Skipton, England, United Kingdom 6 days ago

Skipton, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 2 days ago

Barrow, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 4 weeks ago

Skipton, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.