Information Technology Support Analyst

WPR; Greater London; On-site; GBP 31,000 - 44,000; Full time

Job summary

WPR in London is seeking an IT Support Analyst on a 12-month contract to join its IT function. The role provides 1st and 2nd line support to around 900 users across client environments, with an initial office-based setup before moving to hybrid.

The ideal candidate has up to 3 years of IT support experience, strong troubleshooting skills, and experience with Microsoft 365, Active Directory and Exchange; Citrix is a plus.

Qualifications

• Up to 3 years' experience within an IT support/service desk environment.
• Strong troubleshooting skills with experience providing 1st and/or 2nd line support
• Experience with Microsoft 365, Active Directory and/or Exchange; Citrix experience would be beneficial
• Comfortable working predominantly on-site and keen to develop across a broad technology environment.

Responsibilities

• Provide 1st and 2nd line IT support to approximately 900 users across multiple client environments
• Troubleshoot and resolve a broad range of hardware, software, access and technical issues
• Support users across different client locations, adapting to varied requirements and priorities
• Work across a technology stack including Active Directory, Microsoft 365, Exchange and Citrix

Skills

IT support

Troubleshooting

1st/2nd line support

Tools

Microsoft 365

Active Directory

Exchange

Citrix

Job description

London | Inside IR35 | Up to £27 per hour | 12-month contract

A leading insurance services business is looking for an IT Support Analyst to join its growing IT function on an initial 12-month contract. The role will provide 1st and 2nd line support to approximately 900 users across a varied client base, offering exposure to a broad range of technologies and support requirements.

This is a hands-on role suited to someone with a few years of IT support experience who is keen to develop their technical skills in a busy, multi-client environment. The role will initially be fully office-based before moving to a hybrid working pattern.

Key Responsibilities

• Provide 1st and 2nd line IT support to approximately 900 users across multiple client environments
• Troubleshoot and resolve a broad range of hardware, software, access and technical issues
• Support users across different client locations, adapting to varied requirements and priorities
• Work across a technology stack including Active Directory, Microsoft 365, Exchange and Citrix

Key Requirements

• Up to 3 years' experience within an IT support/service desk environment
• Strong troubleshooting skills with experience providing 1st and/or 2nd line support
• Experience with Microsoft 365, Active Directory and/or Exchange; Citrix experience would be beneficial
• Comfortable working predominantly on-site and keen to develop across a broad technology environment

Additional Information

• 12-month initial contract, with potential for a permanent opportunity for strong performers
• Inside IR35
• Up to £27 per hour
• London-based
• Fully office-based for the first 2 months, moving to 4 days per week in the office