Information Technology Support Analyst

Intec Select; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Intec Select is seeking a First Line IT Support Analyst to join its growing technology team in London. You will be the first point of contact, delivering professional, responsive support to users across on-site and remote locations, supporting international teams and modern Microsoft technologies.

This role suits someone with around 3+ years in IT support, aiming to develop in a fast-paced, collaborative environment with strong customer service and proactive problem-solving skills.

Qualifications

• :3+ years IT support or service desk experience required.

Responsibilities

• Provide 1st/2nd line IT support to users across the London office
• Log, categorise and prioritise helpdesk tickets in the ITSM system
• Troubleshoot hardware, software and user access issues
• Perform password resets and general user administration
• Deliver deskside support for local users and remote support for international teams
• Support and administer Intune-managed devices
• Maintain meeting room and shared office IT equipment
• Manage IT asset inventory and equipment procurement
• Collaborate with global technology teams on projects and rollouts
• Support security best practices and compliance initiatives
• Contribute to continuous improvement across IT operations and user satisfaction

Skills

Windows OS

Microsoft 365

SharePoint administration

Troubleshooting

Communication skills

Customer service

Independent working

Prioritisation

Intune

Tools

Intune

Job description

Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.

This is an excellent opportunity for someone with around 3+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.

The Role

As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.

Key Responsibilities

• Provide 1st/2nd line IT support to users across the London office


• Log, categorise and prioritise helpdesk tickets through the IT service management system


• Troubleshoot hardware, software and user access issues


• Perform password resets and general user administration


• Deliver deskside support for local users and remote support for international teams


• Support and administer Intune-managed devices


• Maintain meeting room and shared office IT equipment


• Manage IT asset inventory and equipment procurement


• Collaborate with global technology teams on projects, rollouts and service improvements


• Support security best practices and compliance initiatives


• Contribute to continuous improvement across IT operations and user satisfaction

What We're Looking For

• At least 3 years of experience in an IT Support or Service Desk role


• Strong knowledge of Windows operating systems


• Experience with Microsoft 365 and SharePoint administration


• Excellent troubleshooting and problem-solving abilities


• Strong communication and customer service skills


• Ability to work independently and manage priorities effectively


• A proactive mindset and genuine enthusiasm for technology


• Team player who enjoys helping others and delivering first-class support

What's On Offer?

• Salary of £30,000 - £40,000


• Exposure to international IT operations


• Supportive and collaborative team environment


• Opportunity to develop your technical skills and career


• Work with modern Microsoft technologies and global infrastructure