Junior Technical Support Analyst

Talent; Greater London; On-site; GBP 37,000 - 46,000; Full time

Job summary

Talent in London is seeking a Junior Technical Support Analyst for a 9–12 month contract, onsite at Canary Wharf. You will deliver 1st and 2nd line support across Microsoft technologies while helping manage incidents, requests and service tickets via ServiceNow.

You will support Microsoft 365, Teams, Windows and Active Directory environments, assist with hardware deployment and asset management, and work with UK and international colleagues to maintain a high-quality IT service.

Qualifications

• Around 3–5 years' experience in an enterprise IT support environment.
• Experience providing 1st/2nd line support and managing incidents.
• Strong customer-focused communication and problem-solving skills.
• Experience with Microsoft technologies and ITSM tooling.

Responsibilities

• Provide 1st and 2nd line technical support across Microsoft technologies
• Manage and resolve incidents, requests and service tickets using ServiceNow
• Support Microsoft 365, Teams, Windows and Active Directory environments
• Assist with hardware deployment, onboarding and asset management activities
• Support user account administration and access requests
• Work closely with UK and international colleagues to deliver excellent customer service
• Maintain accurate documentation and knowledge articles
• Contribute to continuous improvement initiatives across the support function

Skills

1st/2nd line support

Troubleshooting

Communication

ITIL knowledge

Tools

ServiceNow

Microsoft 365

Active Directory

Windows 10/11

Teams

Job description

Junior Technical Support Analyst – Outside IR35 Contract

Location: Canary Wharf, London (5 days onsite)

Rate: £200-250 per day (Outside IR35) - Open to perm also

Contract: 9–12 months initially

We're supporting a leading global organisation in their search for a Technical Support Analyst to join a busy enterprise technology team.

This is an excellent opportunity for someone with around 3–5 years' experience in an enterprise IT support environment who's looking to broaden their exposure within a large, fast-paced organisation.

Working as part of a collaborative technology team, you'll provide operational support across a Microsoft estate, helping to maintain a high-quality service for users while supporting asset management, incident resolution and operational processes.

Responsibilities

• Provide 1st and 2nd line technical support across Microsoft technologies
• Manage and resolve incidents, requests and service tickets using ServiceNow
• Support Microsoft 365, Teams, Windows and Active Directory environments
• Assist with hardware deployment, onboarding and asset management activities
• Support user account administration and access requests
• Work closely with UK and international colleagues to deliver excellent customer service
• Maintain accurate documentation and knowledge articles
• Contribute to continuous improvement initiatives across the support function
• Around 3–5 years' experience in an IT Support Analyst, Service Desk Analyst or Technical Support role
• Experience working within an enterprise or corporate IT environment
• Good knowledge of Microsoft technologies including Windows 10/11, Microsoft 365, Teams and Active Directory
• Experience using ServiceNow or a similar ITSM platform
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and a customer-focused approach
• Experience supporting hardware, software and user accounts
• Understanding of ITIL principles would be beneficial

What's on offer?

• £200-300 per day (Outside IR35) - Open to perm also
• Initial 9–12 month contract with strong extension potential/conversion to perm
• Exposure to a large-scale enterprise technology environment
• Opportunity to develop your technical and operational support experience
• Work alongside experienced technology professionals in a collaborative team