Information Technology Support Engineer

Intec Select; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Intec Select in London is seeking an experienced 1st/2nd Line Support Engineer for a 6-month contract. You will provide hands-on technical support across a busy user environment, resolving incidents and service requests while escalating complex issues where required.

The role covers 1st/2nd line support across desktop and software, with strong focus on Windows, Microsoft 365 and Active Directory, and you will assist users both remotely and on-site in the London office.

Qualifications

• Experience in 1st/2nd line service desk or desktop support.
• Strong troubleshooting across Windows and common business applications.
• Experience with Microsoft 365 and Active Directory identity/access management.
• Experience supporting laptops, desktops, mobile devices and peripheral hardware.
• Basic networking knowledge including TCP/IP, DNS, DHCP and connectivity troubleshooting.

Responsibilities

• Provide 1st and 2nd line technical support across desktop, laptop, software and user-access issues.
• Troubleshoot incidents across hardware, operating systems, applications and connectivity.
• Manage user onboarding, offboarding, account access and permissions.
• Own incidents and service requests through to resolution, escalating where necessary.
• Support users remotely and face-to-face across the London office.
• Maintain accurate ticketing, technical documentation and knowledge-base information.
• Work closely with wider IT teams to resolve recurring issues and improve the overall user experience.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Remote & on-site support

Ticketing systems

Tools

ITSM tools

Job description

Overview:

We are currently searching for an experienced 1st / 2nd Line Support Engineer to join a London-based organisation on an initial 6-month contract. The role will provide hands‑on technical support across a busy user environment, resolving day-to-day incidents and service requests while escalating more complex issues where required.

Role & Responsibilities:

• Provide 1st and 2nd line technical support across desktop, laptop, software and user‑access issues.
• Troubleshoot incidents across hardware, operating systems, applications and connectivity.
• Manage user onboarding, offboarding, account access and permissions.
• Own incidents and service requests through to resolution, escalating where necessary.
• Support users remotely and face‑to‑face across the London office.
• Maintain accurate ticketing, technical documentation and knowledge‑base information.
• Work closely with wider IT teams to resolve recurring issues and improve the overall user experience.

Technical Requirements:

• Previous experience within a 1st / 2nd Line, Service Desk or Desktop Support environment.
• Strong troubleshooting skills across Windows desktop and common business applications.
• Experience supporting Microsoft 365 and user account administration.
• Good understanding of Active Directory / identity and access management.
• Experience supporting laptops, desktops, mobile devices and peripheral hardware.
• Basic networking knowledge including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Strong communication skills and confidence supporting users at all levels.
• Proactive approach with the ability to work independently and manage multiple incidents.

Rate & Duration:

• Initial 6 Month Contract
• London – Hybrid Working