IT Support Analyst

DGH Recruitment; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative financial firm is looking for a dedicated IT Support Analyst to provide exceptional 1st and 2nd line support. This exciting role involves troubleshooting and resolving technical issues, ensuring seamless operations and high customer satisfaction. The ideal candidate will have experience in the financial sector and a strong understanding of Windows operating systems and basic network troubleshooting. Join a dynamic team where your contributions will make a real impact in maintaining efficient IT services. This is a fantastic opportunity for those looking to advance their career in a supportive environment.

Qualifications

• Experience in delivering 1st and 2nd line IT support.
• Familiarity with financial sector operations.

Responsibilities

• Provide comprehensive 1st and 2nd line service desk support.
• Proactively identify and resolve technical issues.

Skills

Technical Support

Troubleshooting

Customer Service

Windows 10

Windows 11

Network Troubleshooting

Azure/Azure AD

Job description

Legal IT Specialist Recruitment Consultant at DGH Recruitment

**** Please note this role is Inside IR35 ****

A fantastic opportunity has arisen for an IT Support Analyst / 2nd Line Support Analyst to join our London based financial firm on an initial 3 month contract basis Inside IR35.

Summary:

The client is seeking someone that is responsible for delivering comprehensive 1st and 2nd line service desk support for incoming queries and issues related to computer systems, software applications, and hardware. This role involves troubleshooting, diagnosing, and resolving technical issues to maintain smooth operations and high customer satisfaction.

Key Responsibilities:

1. Provide 1st and 2nd line onsite support in line with the agreed company SLA structure.
2. Efficiently respond to queries through our ticketing system or over the phone.
3. Proactively identify potential issues, isolate them, and implement solutions before they occur.

Attributes/Skills:

1. Experience working within the financial sector.
2. Familiarity with Windows 10 and Windows 11 operating systems.
3. Understanding of TCP/IP, DNS, DHCP, VPN, Zscaler and basic network troubleshooting.
4. Basic knowledge of Azure/Azure AD services and identity and access management.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology