Information Communications Technician Apprentice

NHS; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare facility is seeking an ICT Apprentice to manage and maintain critical IT systems, supporting day-to-day operations while gaining hands-on experience. Responsibilities include troubleshooting IT issues, maintaining protocols, and assisting in projects. The ideal candidate will have GCSEs in English and Maths, possess strong communication skills, and be eager to learn. This is a permanent, full-time position located in Lancaster, offering £10.85 an hour.

Qualifications

• GCSEs in English and Maths Grade C/4 or above.
• Evidence of ongoing personal development.
• Ability to remain calm and professional under pressure.

Responsibilities

• Support the IT Lead in managing and maintaining the practice’s critical systems.
• Ensure smooth operations and business continuity.

Skills

Excellent communication skills

Problem-solving skills

Organisational skills

Basic IT knowledge

Attention to detail

Education

GCSEs in English and Maths Grade C/4 or above

Tools

Microsoft 365

EMIS

Job description

Job Summary

Queen Square Medical Practice is seeking an ICT Apprentice to assist with the management and maintenance of our critical IT systems, ensuring smooth operations and business continuity. This is a fantastic opportunity to gain real‑world, hands‑on, IT experience whilst completing your apprenticeship.

Main Duties of the Job

• Support day‑to‑day IT operations, including hardware, software, website design and upkeep and network issues.
• Provide support with business‑critical systems alongside and in the absence of the IT Lead.
• Troubleshoot and resolve IT issues promptly to minimise downtime.
• Maintain up‑to‑date IT protocols and procedures and operational guides.
• Participate in IT projects, system upgrades, and software implementations.
• Support IT security, data backups, and compliance measures.
• Undertake relevant training and development as part of the apprenticeship.

About Us

With a patient list of over 16,000, our practice is home to 9 GP partners, 4 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.

If you’re looking for a role where your contributions are valued, your professional growth is supported, and your work truly makes a difference, we would love to hear from you.

Please note – we reserve the right to remove this advert prior to the proposed closing date should we receive a sufficient number of applicants.

Details

• Date posted: 22 January 2026
• Pay scheme: £10.85 an hour (From April 2026 £10.85 (18‑20) and £12.71(21+))
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: A1352‑26‑0001
• Job locations: 2 Queen Square, Lancaster, Lancashire, LA1 1RP

Job Responsibilities

• Support the IT Lead in managing and maintaining the practice’s critical systems, ensuring business continuity and gaining hands‑on experience in IT operations.

Person Specification – Essential

• GCSEs (or equivalent) in English and Maths Grade C/4 or above
• Evidence of ongoing personal development
• Excellent communication skills (both verbal and written)
• Ability to remain calm and professional under pressure
• Strong organisational skills, with ability to prioritise and multitask
• Attention to detail and accuracy when inputting data
• Ability to work effectively as part of a team and independently
• Friendly and approachable
• Reliable and punctual
• Flexible and adaptable to changing priorities
• Good understanding of basic IT (hardware, software, networks)
• Strong problem‑solving and troubleshooting skills
• Eagerness to learn and develop practical IT skills
• Good communication skills, both verbal and written
• Ability to work collaboratively and follow instructions
• Reliable, responsible, and organised

Person Specification – Desirable

• Experience in healthcare IT systems
• Knowledge of Microsoft 365, EMIS, or similar systems
• Previous experience in a support role
• Awareness of GDPR and data protection principles
• Understanding of business continuity planning
• Formal IT qualifications (GCSE, Level 2 IT)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Queen Square Medical Practice
2 Queen Square
Lancaster
Lancashire
LA1 1RP
Website: https://www.queensquare.org/