Influencer Brand Support Specialist

Genflow; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading influencer brand management agency in Greater London is seeking a Customer Service Representative. In this role, you will manage customer queries using Zendesk, assist with order issues, and create FAQs for client support. Candidates should have at least one year of experience using Zendesk and a solid understanding of e-commerce. This position offers an opportunity to work with exciting clients, including influencers and celebrities, contributing to their brand development and customer satisfaction.

Qualifications

• Minimum of 1 year of experience using Zendesk.
• Complete understanding of Zendesk features like Macros and Tags.
• Ability to handle a minimum of 150 tickets daily.

Responsibilities

• Answer all customer queries on Zendesk.
• Investigate delays to orders and keep customers informed.
• Create FAQs and support articles for clients.

Skills

Zendesk Experience

Understanding of social media

E-commerce knowledge

Organisational skills

Job description

A leading influencer brand management agency in Greater London is seeking a Customer Service Representative. In this role, you will manage customer queries using Zendesk, assist with order issues, and create FAQs for client support. Candidates should have at least one year of experience using Zendesk and a solid understanding of e-commerce. This position offers an opportunity to work with exciting clients, including influencers and celebrities, contributing to their brand development and customer satisfaction.