Industrial Tech Support Technician — Full Training & Growth

Michael Page; Bristol; On-site; GBP 28,000; Full time

Job summary

A medium-sized organization in the industrial sector seeks a Telephone Support Technician in Bradley Stoke, Bristol. The role involves providing customer support by diagnosing technical issues and maintaining product knowledge. Successful candidates will possess strong troubleshooting skills and effective communication. The position offers a competitive salary of £28,000, performance bonuses, and opportunities for career growth.

Benefits

Competitive salary

Performance-based bonus structure

Comprehensive training

Supportive work environment

Qualifications

• Proven experience in a customer support or technical support role.
• Familiarity with industrial or manufacturing products is advantageous.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Respond to incoming technical support calls professionally.
• Diagnose and resolve technical issues over the phone.
• Document and track customer interactions accurately.
• Provide guidance on product usage and maintenance.
• Collaborate with departments to resolve complex issues.
• Maintain up-to-date knowledge of company products.

Skills

Strong technical aptitude and troubleshooting skills

Excellent communication skills, both verbal and written

Attention to detail and problem-solving abilities

Ability to work under pressure and manage multiple tasks

Job description

A medium-sized organization in the industrial sector seeks a Telephone Support Technician in Bradley Stoke, Bristol. The role involves providing customer support by diagnosing technical issues and maintaining product knowledge. Successful candidates will possess strong troubleshooting skills and effective communication. The position offers a competitive salary of £28,000, performance bonuses, and opportunities for career growth.