Income Management Team Lead – Hybrid/Field Role

Bromford; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing provider in Wolverhampton seeks a passionate Income Management Team Leader to lead a customer-facing team, overseeing income collection and ensuring excellent service. The role offers a mix of home and office working, requiring a full driving licence. Ideal candidates will have experience in team management and a strong understanding of housing benefits. The team impacts the well-being of customers, supporting them in their tenancies.

Benefits

Great benefits

Supportive team environment

Qualifications

• Experience managing a customer-facing team in income or housing.
• Understanding of income collection and housing related benefits.
• Strong leadership skills with a focus on team performance.
• Ability to coach and develop team members effectively.
• Excellent communication and attention to detail.

Responsibilities

• Lead a team of Income Management Advisors.
• Provide technical support and guidance for income collection.
• Respond to complaints and manage stakeholder inquiries.
• Analyze data and performance to ensure service delivery.
• Conduct field-based activity across various locations.

Skills

Experience managing a customer-facing team

Detailed understanding of income collection

Strong track record of achieving KPIs

Commitment to coaching and developing colleagues

Excellent communication skills

Attention to detail

Job description

A leading housing provider in Wolverhampton seeks a passionate Income Management Team Leader to lead a customer-facing team, overseeing income collection and ensuring excellent service. The role offers a mix of home and office working, requiring a full driving licence. Ideal candidates will have experience in team management and a strong understanding of housing benefits. The team impacts the well-being of customers, supporting them in their tenancies.