Income & Allocations Assistant

Estuary Housing Association; Southend-on-Sea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable housing association in Southend-on-Sea is looking for an Income & Allocations Assistant. This permanent role involves excellent customer service to support the Income and Allocations team, leading mutual exchanges, and liaising with Local Authorities. Ideal candidates will be self-motivated, organized, and possess good IT skills, including familiarity with Microsoft Office. This position offers benefits like a strong pension scheme, healthcare cash plan, and generous leave allowances.

Benefits

Excellent pension scheme

Healthcare cash plan

Generous holiday and paid leave allowances

Ongoing training and development opportunities

Qualifications

• Experience in social housing is a bonus but not essential.
• Ability to organize your own workload and work as part of a team.
• Willingness and aptitude to learn in-house systems.

Responsibilities

• Lead on the mutual exchange process and give advice to customers.
• Provide administrative support for the Income and Allocations team.
• Liaise with Local Authorities regarding housing applications.

Skills

Excellent customer service skills

Self-motivated

Excellent record-keeping skills

Good IT skills

Tools

Microsoft Office applications

Job description

Overview

We are recruiting in our Customer and Housing department for an Income & Allocations Assistant. This is a permanent role. We are seeking a person with excellent customer service skills. If you have experience of working in social housing this would be a bonus but is not essential. The role of the Income & Allocations Assistant is varied. You will also work closely with the Tenancies, Income Officers, Customer Ambassadors and Built Environment teams to ensure excellent customer service. You will mainly have telephone and email contact with our customers; however, there will be some face‑to‑face contact within the office. Amongst other things you will:

Key Responsibilities

• Lead on the mutual exchange process and give advice to customers and other housing providers
• Provide administrative support for the Income and Allocations team and wider directorate as needed.
• Liaise with Local Authorities in relation to housing applications.

Qualifications and Skills

• Excellent customer service skills.
• Self‑motivated and able to organise your own workload but also work as part of a team.
• Excellent record‑keeping skills to ensure all information is available on our IT systems.
• Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in‑house systems.

Equality and Diversity

At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.

Benefits

We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, a tailored induction programme and fantastic ongoing training and development opportunities.

Values and Policies

• Values‑Based Recruitment: Estuary has a value‑based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.
• Safeguarding & Recruitment: Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.