Incident and Risk Manager

Clinical Partners Ltd; Greater London; Hybrid; GBP 48,000 - 52,000; Full time

Job summary

A leading mental health services provider in Greater London is seeking an Incident and Risk Manager to oversee incident management and risk assessment across their organization. The role is crucial for ensuring compliance with regulatory standards and leading thorough investigations. Ideal candidates should have previous experience in incident management within healthcare, along with a strong understanding of regulatory requirements. Competitive salary and benefits offered, including a hybrid working model.

Benefits

25 days paid holiday

Healthcare Cash Plan

Life Assurance

Flexible working opportunities

Wellbeing portal access

Qualifications

• Proven experience in incident and risk management within healthcare or social care services.
• Ability to lead complex investigations independently.
• Experience maintaining organizational risk registers.

Responsibilities

• Coordinate end-to-end management of incidents.
• Manage complex investigations and documentation.
• Own and maintain the company-wide risk register.
• Produce regular incident and risk reports.
• Deliver training on reporting and investigation processes.

Skills

Incident management

Risk management

Empathy

Regulatory compliance

Education

Degree in healthcare management or relevant field

Job description

Overview

Incident and Risk Manager

At Clinical Partners, we are one of the UK’s leading providers of mental health services, working across private and NHS sectors to support individuals and families facing emotional and psychological challenges. Our commitment to delivering safe, high-quality care is at the heart of everything we do.

We are seeking a proactive and detail-oriented Incident and Risk Manager to lead the management of all incident types across our remote healthcare organisation. This role is pivotal in ensuring timely and thorough investigations, embedding a culture of learning, and maintaining a robust risk management framework that supports patient safety, regulatory compliance, and operational resilience. This is a hybrid role that may require occasional travel to our offices in Semley or London.

Key Responsibilities

• Co-ordinate and oversee the end-to-end management of incidents, including serious incidents, clinical incidents, data breaches, and operational incidents.
• Coordinate and manage complex investigations, ensuring thorough documentation, PSIRF analysis, and resolution.
• Ensure prompt closure of incident investigations and facilitate dissemination and embedding of lessons learned.
• Maintain oversight of the incident lifecycle and risk management.
• Own and maintain the company-wide risk register, ensuring risks are clearly defined, assessed, and regularly reviewed.
• Ensure all risks have appropriate mitigation strategies and control measures in place.
• Support the implementation and oversight of department risk registers, ensuring alignment with the corporate risk framework.
• Monitor emerging risks and trends to inform proactive safety and governance strategies, in alignment with Governance & Compliance.
• Ensure alignment with regulatory standards including CQC, ISO 9001, and ISO 27001.
• Collaborate with internal audit and quality teams to ensure compliance and readiness for external inspections.
• Contribute to policy development and review cycles, ensuring incident and risk policies are current and effective.
• Produce regular incident and risk reports for governance committees and senior leadership.
• Act as a key liaison for internal and external stakeholders during investigations and audits.
• Support the development of escalation pathways and reporting structures for incident reporting and governance data.
• Deliver training on incident reporting and investigation processes to staff across departments.

Requirements

Essential

• Proven experience in incident and risk management within healthcare, mental health, or social care services.
• Demonstrated ability to lead complex investigations and manage sensitive incidents independently and empathetically.
• Experience maintaining and reviewing organisational risk registers, including departmental risk frameworks.
• Strong understanding of regulatory compliance, including CQC, ISO 9001, ISO 27001, and the Health and Social Care Act 2008.

Desirable

• Accredited training in Root Cause Analysis (RCA) and/or Patient Safety Incident Response Framework methodology and equivalent investigative methodology.
• Professional qualification in governance, compliance, or risk (e.g., ICSA, IRM, ISO Lead Auditor).
• Knowledge of GDPR, Duty of Candour, safeguarding protocols, and NHS & Private complaints regulations.
• Educated to degree level or equivalent in a relevant field (e.g., healthcare management, governance, risk).

Remuneration and Benefits

Up to £48,000-£52,000 per annum salary (DOE)

• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.