Inbound Banking Support Specialist – Glasgow (Hybrid)

Teleperformance; Motherwell; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Workplace Pension

Annual leave 28 days

Descripción de la vacante

Teleperformance is recruiting an Customer Service Specialist for our Personal Banking line in Glasgow. The role involves handling inbound banking queries, transfers, and digital banking support, with training in Glasgow and on-site work initially.

You must have at least one year in customer service, strong English communication, and a proactive, empathetic approach to customers. 40 hours per week, with flexible shifts between 08:00 and 22:00, including training.

Formación

• Must have at least 1 year of customer service experience.
• Excellent verbal communication skills in English.
• Professional, polite telephone manner with empathy.

Responsabilidades

• Answer inbound calls with enthusiasm and assist customers at first point of contact.
• Support customers with personal banking needs (transfers, debits, digital banking).
• Promote online banking channels and explain services to customers.
• Record and resolve complaints at first touch where possible.
• Follow banking processes and regulatory requirements.

Conocimientos

Customer service

English fluency

Communication skills

Numeracy

Problem solving

Descripción del empleo

Teleperformance is recruiting an Customer Service Specialist for our Personal Banking line in Glasgow. The role involves handling inbound banking queries, transfers, and digital banking support, with training in Glasgow and on-site work initially.

You must have at least one year in customer service, strong English communication, and a proactive, empathetic approach to customers. 40 hours per week, with flexible shifts between 08:00 and 22:00, including training.