Banking Customer Service Advisor – Hybrid Glasgow

Teleperformance; Beith; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Perks at Work

Cycle to Work Scheme

Pension

Holiday entitlement 28 days

Monthly Wellbeing Webinars

Descrizione del lavoro

Teleperformance is hiring a Customer Service Specialist for the Lloyds Banking Division campaign in Glasgow. The role is full-time and on-site with 40 hours per week, including training.

You will handle inbound banking queries, promote digital banking channels and ensure high-quality service for customers. We require at least one year of customer service experience, a professional telephone manner and strong numeracy.

Competenze

• At least 1 year of experience in a customer service role.
• Excellent verbal communication skills; fluent in English.
• Able to work flexibly across 08:00–22:00, Monday to Sunday.

Mansioni

• Answer inbound calls with enthusiasm and help customers at first contact.
• Support personal banking queries including transfers, debits and digital banking.
• Assist customers in financial difficulty and provide card support when needed.
• Promote Internet Banking and explain the bank's range of services.
• Resolve queries with ownership, ensuring first-touch resolution where possible.

Conoscenze

Customer service

English communication

Telephone manners

Numeracy

Independent working

Descrizione del lavoro

Teleperformance is hiring a Customer Service Specialist for the Lloyds Banking Division campaign in Glasgow. The role is full-time and on-site with 40 hours per week, including training.

You will handle inbound banking queries, promote digital banking channels and ensure high-quality service for customers. We require at least one year of customer service experience, a professional telephone manner and strong numeracy.