Banking Customer Service Specialist – Glasgow (On-site)

Teleperformance; Sauchenford Holdings; Presencial; GBP 24.000 - 29.000; Tempo integral

Benefícios oferecidos por esta vaga

Perks at Work

Help@Hand

Critical Illness

Cycle to Work

Eyecare support

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend

Wellbeing Webinars

Annual leave 28 days

Transit/Travel Discounts

Resumo da vaga

Teleperformance is seeking a Customer Service Specialist based in Glasgow for its Personal Banking line with Lloyds Banking Division. You’ll handle inbound customer inquiries, assist with transfers, debits and digital banking, and guide customers through a range of banking services.

Training is on-site in Glasgow for two weeks, with ongoing on-site work and the option to work from home after probation. You should have at least one year in customer service, a professional telephone manner, and

Qualificações

• Minimum 1 year of customer service experience.
• Excellent verbal communication skills in English.
• Professional, polite and courteous telephone manner.

Responsabilidades

• Answer inbound calls with enthusiasm to assist customers at first contact.
• Support customers with personal banking tasks: transfers, direct debits, digital banking.
• Assist customers in financial difficulties and debit card support.
• Promote Internet Banking and full range of banking services.
• Take ownership of queries and resolve them efficiently on first contact.
• Ensure compliance with regulatory requirements and accurate complaint logging.

Conhecimentos

Customer service

Telephone manners

English fluency

Empathy

Problem solving

Attention to detail

Independent work

Numeracy

Call centre experience

Banking experience

Descrição da vaga

Teleperformance is seeking a Customer Service Specialist based in Glasgow for its Personal Banking line with Lloyds Banking Division. You’ll handle inbound customer inquiries, assist with transfers, debits and digital banking, and guide customers through a range of banking services.

Training is on-site in Glasgow for two weeks, with ongoing on-site work and the option to work from home after probation. You should have at least one year in customer service, a professional telephone manner, and