Banking Customer Service Specialist – Glasgow (On-site)

Teleperformance; Paisley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Eyecare support

Pension

Job summary

Teleperformance in Glasgow is seeking an enthusiastic Customer Service Specialist for our Personal Banking line with Lloyds Banking Division. The role starts on-site in Glasgow with two weeks of training, then offers a choice of on-site or at-home work based on performance.

You will handle inbound calls, support customers with transfers, debits, and digital banking, and promote online services. We require at least one year of customer service experience, a professional telephone manner, and

Qualifications

• At least 1 year of customer service experience.
• Excellent verbal communication in English.
• Confident in handling multiple tasks and inquiries.

Responsibilities

• Answer inbound calls with a helpful and professional manner.
• Assist customers with personal banking queries (transfers, debits, digital banking).
• Promote digital channels and banking services to customers.
• Take ownership of queries and resolve them promptly at first contact where possible.

Skills

Customer service

Communication

Empathy

Numeracy

Job description

Teleperformance in Glasgow is seeking an enthusiastic Customer Service Specialist for our Personal Banking line with Lloyds Banking Division. The role starts on-site in Glasgow with two weeks of training, then offers a choice of on-site or at-home work based on performance.

You will handle inbound calls, support customers with transfers, debits, and digital banking, and promote online services. We require at least one year of customer service experience, a professional telephone manner, and