Hybrid Customer Service Advisor

Confidential; Borehamwood; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Confidential in Borehamwood is seeking a Customer Service Advisor to join their team. You will manage customer calls, handle enquiries, and resolve issues in a friendly, professional manner to ensure a positive customer experience.

The role is hybrid: four days in the office and one day from home. You will collaborate with internal teams, keep accurate records, and follow up with customers as needed.

Qualifications

• Previous customer service or telephone-based experience.
• Excellent communication and listening skills.
• Confident and professional telephone manner.
• Calm, friendly and solution-focused.
• Good organisational and computer skills.
• Able to work well in a busy team environment.

Responsibilities

• Manage incoming and outgoing customer calls.
• Handle customer enquiries and resolve issues efficiently.
• Deal professionally with complaints and difficult situations.
• Record customer information and call details accurately.
• Liaise with internal teams to resolve customer queries.
• Follow up with customers where required.

Skills

Customer service experience

Communication skills

Telephone manner

Teamwork

Organisational skills

Computer skills

Tools

CRM software

Job description

Confidential in Borehamwood is seeking a Customer Service Advisor to join their team. You will manage customer calls, handle enquiries, and resolve issues in a friendly, professional manner to ensure a positive customer experience.

The role is hybrid: four days in the office and one day from home. You will collaborate with internal teams, keep accurate records, and follow up with customers as needed.