Hybrid Customer Service Advisor – Phone Support

Search Consultancy LTD; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Progression opportunities

Supportive team environment

Job summary

Search Consultancy LTD is hiring a Customer Service Advisor to join a Leeds team on a permanent, hybrid basis. You will handle inbound enquiries by telephone and email, provide accurate information and help ensure a high level of service in a fast-paced office.

The ideal candidate has solid customer service experience, excellent communication skills, good IT literacy and the ability to work both independently and as part of a team.

Qualifications

• Previous experience in a customer service or office-based role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Confidence using IT systems and Microsoft Office.

Responsibilities

• Handling inbound customer enquiries via telephone and email
• Providing accurate information and resolving queries efficiently
• Updating internal systems with customer details and notes
• Liaising with internal departments to ensure smooth resolutions
• Maintaining a professional and customer-focused approach at all times
• Supporting the wider team with general administrative tasks where required

Skills

Customer service

Communication skills

Organizational skills

IT literacy

Microsoft Office

Teamwork

Proactive attitude

Tools

Microsoft Office

Job description

Search Consultancy LTD is hiring a Customer Service Advisor to join a Leeds team on a permanent, hybrid basis. You will handle inbound enquiries by telephone and email, provide accurate information and help ensure a high level of service in a fast-paced office.

The ideal candidate has solid customer service experience, excellent communication skills, good IT literacy and the ability to work both independently and as part of a team.