Inbound Customer Care & Billing Advisor

Concentrix; Stockport; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Permanent contract

On-site parking

Private healthcare options

Dental plans

Fitness/wellness activities

Job summary

Concentrix is seeking a detail-oriented customer service professional to help customers with utilities inquiries, from simple questions to billing issues, acting as the first point of contact. You will resolve issues clearly and efficiently, building trust and ensuring a positive experience.

You’ll support billing questions, address changes, and adapt to a dynamic environment while meeting performance targets.

Qualifications

• Experience delivering customer support and resolving inquiries.
• Comfortable in target-driven environments with focus on satisfaction.
• Strong communication and problem-solving abilities.
• Ability to adapt to diverse customer profiles.

Responsibilities

• Address and resolve a variety of customer inquiries on the first call.
• Demonstrate effective listening and clear communication to resolve issues.
• Assist with billing questions and address changes with accuracy.
• Adapt to a dynamic environment while meeting support targets.

Skills

Customer Support

Communication

Problem-Solving

Adaptability

Tools

CRM systems

Job description

Concentrix is seeking a detail-oriented customer service professional to help customers with utilities inquiries, from simple questions to billing issues, acting as the first point of contact. You will resolve issues clearly and efficiently, building trust and ensuring a positive experience.

You’ll support billing questions, address changes, and adapt to a dynamic environment while meeting performance targets.