Customer Success & Billing Specialist

names.co.uk; Worcester; On-site; GBP 26,000 - 36,000; Full time

Job summary

Team.blue is seeking a Customer Success Advisor to manage billing and account enquiries and guide customers to success with our products. The role primarily involves phone interactions and may rotate to ticketing system queries.

You will be part of the Customer Care team, supporting sales-driven targets and customer retention. The ideal candidate has proven customer support experience, strong communication skills, and a customer-centric mindset focused on delivering exceptional service and

Qualifications

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.

Responsibilities

• Serve as the primary contact for customer billing and account enquiries, primarily through phone support, ensuring timely and effective resolution.
• Rotate into handling customer requests via our ticketing system as needed.
• Provide personalised support to help customers maximise the value of our products and services.
• Proactively engage with customers over the phone to understand their needs and recommend solutions that align with their business objectives.
• Collaborate with internal teams to resolve complex issues and enhance the overall customer experience.
• Support the achievement of sales and retention targets by identifying cross-sell and upsell opportunities during customer interactions.
• Maintain accurate records of customer interactions, updates, and outcomes in CMS and ticketing systems.
• Stay informed about product updates, industry trends, and customer feedback to continuously improve service delivery.

Skills

Customer support

Phone-based support

Communication

Problem solving

Tools

CMS

Ticketing system

Job description

Team.blue is seeking a Customer Success Advisor to manage billing and account enquiries and guide customers to success with our products. The role primarily involves phone interactions and may rotate to ticketing system queries.

You will be part of the Customer Care team, supporting sales-driven targets and customer retention. The ideal candidate has proven customer support experience, strong communication skills, and a customer-centric mindset focused on delivering exceptional service and