Banking Customer Service Advisor

SSE plc; Reading; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

SSE plc in Reading is seeking a proactive Billing Support Analyst on a 6‑month hybrid contract. You will handle unbilled/billing queries, resolve discrepancies, and provide clear resolutions to customers while collaborating with internal teams.

Ideal candidates have call centre experience, strong attention to detail and good data analysis skills; energy industry exposure is desirable. BPSS clearance and customer‑focused service are essential.

Qualifications

• Experience resolving billing issues with accuracy and attention to detail.
• Strong problem-solving and data analysis skills.
• Experience in energy industry desirable; strong communication.

Responsibilities

• Investigate and resolve billing discrepancies for customers.
• Own the resolution process for billing-related queries.
• Process billing adjustments and issue credits/debits.
• Share knowledge on billing practices to improve operations.
• Identify patterns and areas for improvement.

Skills

Customer service

Call centre

Attention to detail

Data analysis

Communication

Tools

Billing software

Job description

Location – Reading, UK

Office requirements: Hybrid – 2-3 days in the office

Duration – 6 Months

Clearance: BPSS

We are looking for strong customer services staff ideally with experience in a call centre environment. They will need to be confident when dealing with customers on the phone, resolving queries, answering questions / concerns and being a strong advocate for the client, providing excellent service.

Someone who has worked in a fast-paced environment and who has an excellent attention to detail will do well in this role. Utilities / Energy experience is desirable but not essential

As a member of our Unbilled team, you will have a key role in resolving billing issues for our customers, ensuring they receive accurate and reliable bills and excellent customer service.

You will also support internal teams by handling billing queries and providing clear resolutions.

You will

• Investigating and resolving billing discrepancies, ensuring all data is accurate and aligns with other internal reports.
• Acting as an internal point of contact for billing-related queries, owning the resolution process.
• Verifying and processing billing adjustments, issuing necessary credits or debits, and managing communication with affected customers.
• Sharing knowledge on billing practices and processes to ensure effective and efficient operations.
• Identifying patterns and areas for improvement.

You have

• Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
• Excellent problem-solving skills, with the ability to analyse data and identify discrepancies or trends.
• Strong communication skills, with the ability to effectively collaborate with different teams and explain complex information clearly.
• Ability to work well under pressure, manage multiple tasks, and meet tight deadlines.
• Experience of working within the Energy Industry would be desirable.Strong knowledge of digital workflows, asset management, and print processes.