Billing Resolution & Customer Care Specialist (Hybrid)

SSE plc; Reading; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

SSE plc in Reading is seeking a proactive Billing Support Analyst on a 6‑month hybrid contract. You will handle unbilled/billing queries, resolve discrepancies, and provide clear resolutions to customers while collaborating with internal teams.

Ideal candidates have call centre experience, strong attention to detail and good data analysis skills; energy industry exposure is desirable. BPSS clearance and customer‑focused service are essential.

Qualifications

• Experience resolving billing issues with accuracy and attention to detail.
• Strong problem-solving and data analysis skills.
• Experience in energy industry desirable; strong communication.

Responsibilities

• Investigate and resolve billing discrepancies for customers.
• Own the resolution process for billing-related queries.
• Process billing adjustments and issue credits/debits.
• Share knowledge on billing practices to improve operations.
• Identify patterns and areas for improvement.

Skills

Customer service

Call centre

Attention to detail

Data analysis

Communication

Tools

Billing software

Job description

SSE plc in Reading is seeking a proactive Billing Support Analyst on a 6‑month hybrid contract. You will handle unbilled/billing queries, resolve discrepancies, and provide clear resolutions to customers while collaborating with internal teams.

Ideal candidates have call centre experience, strong attention to detail and good data analysis skills; energy industry exposure is desirable. BPSS clearance and customer‑focused service are essential.