Billing & Customer Care Specialist - Hybrid, 9–5

Business Stream; Gogar; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Bonus 10%

Pension

31 days holiday + 6 bank holidays

Free gym

Subsidised canteen

Employee discounts

Job summary

Business Stream is seeking a detail‑oriented Billing Administrator to manage the full billing cycle, reviewing and updating customer accounts to ensure accurate billing.

You will investigate billing queries, handle suspended accounts, maintain records, and communicate clearly with customers to move issues to resolution. The role offers hybrid working (3 days in the office, 2 days at home) and a standard Monday–Friday schedule.

Qualifications

• You’ll bring strong attention to detail and a practical, customer-focused approach.
• Comfortable handling information accurately across multiple systems.
• Ability to stay organized in a busy environment and work as part of a team.

Responsibilities

• Manage the full billing cycle, reviewing, updating and billing customer accounts.
• Investigate and resolve billing queries and work through suspended accounts.
• Keep records up to date and communicate clearly with customers to move queries to resolution.

Skills

Attention to detail

Customer focus

Multi-system proficiency

Job description

Business Stream is seeking a detail‑oriented Billing Administrator to manage the full billing cycle, reviewing and updating customer accounts to ensure accurate billing.

You will investigate billing queries, handle suspended accounts, maintain records, and communicate clearly with customers to move issues to resolution. The role offers hybrid working (3 days in the office, 2 days at home) and a standard Monday–Friday schedule.