Inbound Call Centre Agent

Rotherwood; Long Lee; On-site; GBP 15,000 - 22,000; Full time

Job summary

Rotherwood is seeking an Inbound Call Centre Agent for a Keighley-based role. The position is an ongoing temporary assignment with potential to go permanent after a 12-week qualifying period.

Hours are 10:00pm–8:00am, with a 4-on, 4-off rotating pattern, and a pay rate of £13.48 per hour. Responsibilities include handling inbound calls, providing accurate information, recording interactions, and delivering excellent customer service.

Qualifications

• Excellent verbal communication and listening skills.
• Professional, patient and customer-focused approach.
• Good IT skills and the ability to accurately record information.
• Ability to stay calm and organised in a busy environment.
• Reliability, punctuality and a strong work ethic.
• Flexibility to work night shifts and weekends on a rotating 4-on, 4-off basis.
• Previous call centre or customer service experience would be advantageous.

Responsibilities

• Handling inbound calls from customers in a professional and friendly manner.
• Responding to customer enquiries and providing accurate information.
• Resolving queries efficiently and escalating issues where necessary.
• Maintaining accurate records of customer interactions.
• Delivering excellent customer service at all times.
• Working effectively as part of a team to meet service standards.

Skills

Verbal communication

Customer focus

Listening skills

IT skills

Organisational skills

Reliability

Job description

Inbound Call Centre Agent

Location: Keighley

Pay Rate: £13.48 per hour

Hours: 10:00pm - 8:00am

Shift Pattern: 4 on 4 off (including weekends)

Contract: Ongoing temporary, with the potential to become permanent

Job Opportunity - Inbound Call Centre Agent

We are currently recruiting for an Inbound Call Centre Agent to join our client's team based in Keighley.

This is an excellent opportunity for someone with strong communication skills, a positive attitude and a customer-focused approach. The role is offered on an ongoing temporary basis, with the potential for a permanent position for the right candidate following a successful 12-week qualifying period.

Key Responsibilities

• Handling inbound calls from customers in a professional and friendly manner.
• Responding to customer enquiries and providing accurate information.
• Resolving queries efficiently and escalating issues where necessary.
• Maintaining accurate records of customer interactions.
• Delivering excellent customer service at all times.
• Working effectively as part of a team to meet service standards.

The Ideal Candidate

• Excellent verbal communication and listening skills.
• A professional, patient and customer-focused approach.
• Good IT skills and the ability to accurately record information.
• The ability to remain calm and organised in a busy environment.
• Reliability, punctuality and a strong work ethic.
• Flexibility to work night shifts and weekends on a rotating 4-on, 4-off basis.
• Previous call centre or customer service experience would be advantageous.

What We Offer

• £13.48 per hour.
• Consistent night shifts from 10:00pm to 8:00am.
• A rotating 4-on, 4-off shift pattern.
• Ongoing temporary employment.
• The opportunity to secure a permanent position for the right candidate after a 12-week qualifying period.