Call Agent

Berry Recruitment Group; Thornton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Annual leave 33 days

Full training

Weekend rotations

Job summary

Berry Recruitment is seeking Call Centre Agents for a 6-month contract in Blackpool, with potential extension. Pay is £13.45 per hour (PAYE), with weekly wages and 33 days of annual leave including bank holidays. We offer full-time on-site roles with flexible hours: 37 hrs or 27.5 hrs, and weekend rotas.

Full training provided to get you started. Starting date 02/11/2026. Prior contact and application process will be explained during onboarding.

Qualifications

• Attention to detail and accuracy in call handling and data entry.
• Ability to work in a team or structured environment.
• Strong verbal and written communication with clients and colleagues.
• Delivers high-quality customer service with professionalism and trust.
• Clear, effective communication under pressure.

Responsibilities

• Handle calls, emails, and messages according to procedures.
• Learn procedures and parameters to produce quality output.
• Maintain defined quality levels in daily work.
• Resolve queries by logging and escalating to the appropriate team.
• Prioritise and schedule daily workloads for the team.
• Share information and support fellow team members as needed.

Skills

Attention to detail

Teamwork

Articulate communication

Customer service

Excellent communicator

Job description

Berry Recruitment is out looking for Call Centre Agents!

Contract - 6 Months with possibility to be extended afterwards.

Pay - £13.45 an hour - weekly pay PAYE

33 Days Annual Leave including bank holidays

Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs

Full time in the office

Location: Blackpool

Start Date: 02/11/2026

Weekend work involved - rotational

Full Training provided

Duties

• Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, ... (i.e. a team leader/manager/other group), and log if appropriate.
• To schedule and prioritise allocated work on a daily basis.
• Distribute information and when required, work to the other team members or groups.

Previous Experience

• Attention to detail
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence.
• Excellent communicator.

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010