Inbound Customer Service Advisor

Confidential; Manchester, Salford; Hybride; GBP 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

28 days holiday increasing to 40.5

Work/life balance

Overtime opportunities

Hybrid working

IT equipment provided

On-the-job training

Résumé du poste

Confidential is actively seeking an Inbound Customer Service Advisor in Manchester city centre. The role starts ASAP on a temporary basis, with guaranteed work for at least 3 months and potential extension or permanent placement for the right candidates.

The position is 37 hours per week, Monday to Friday, with 8:00 AM to 6:00 PM shifts. After a 6–8 week office-based training, you will move to a hybrid pattern (3 days in the office, 2 days WFH) with IT equipment provided.

Qualifications

• Customer service experience in an office environment is desirable.
• Experience meeting/exceeding KPIs is important.
• Strong written and verbal communication skills required.

Responsabilités

• Provide high-quality service to internal and external stakeholders.
• Understand and complete processes per guidelines.
• Use IT systems to record information and complete tasks accurately.
• Meet and exceed KPIs.
• Handle a high volume of telephone and email enquiries.
• Manage your own caseload and process external applications.

Connaissances

Customer service experience

Strong IT skills

Effective communication

KPI achievement

Outils

IT systems

Description du poste

Inbound Customer Service Advisor

START DATE: ASAP

14.26 per hour

Full time (37 hours, Monday-Friday)

Full training provided (6-8 weeks office based)

Hybrid working after completion of training (3 days in office, 2 days WFH)

On-going temporary contract

Manchester City Centre

We are currently looking for Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates.

Location: Very centrally located with access to all public transport links and local amenities.

Role will be a mixture of office and home working and full IT equipment will be provided.

Working days are Monday - Friday between the hours of 8:00 AM-6:00 PM, 37 hours per week.

The Role

The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures.

Key Responsibilities

• Provide a high quality of service to internal and external stakeholders
• Understand and complete processes in accordance with guidelines
• Use several IT systems to record information and complete tasks accurately
• Meet and exceed agreed KPIs
• Handle a high volume or telephone and email enquiries adhering to company standards
• Manage your own caseload
• Process external applications

Person Specification

• Candidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered
• Previous experience within public sector, regulatory or education environments would be ideal for this role although not essential
• Experience of meeting/exceeding KPIs and targets is essential
• You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner
• Candidates must be able to demonstrate excellent written and verbal communication skills
• You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution
• Strong IT skills are a must as is the ability to pick up new systems and procedures quickly

This role is due to start around 16th Nov, therefore you must be available to start on that date. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check; thus, you must be able to provide a full reference history and up to date proofs of address/identification.

Job Benefits

• 28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
• Work/life balance
• Additional income - Optional overtime once training period has been passed
• Hybrid working with I.T equipment provided
• Great career prospects within a well-established organisation
• Fully paid on the job training by dedicated trainers

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.