Customer Service Advisor

Confidential; Blackburn; On-site; GBP 15,000 - 22,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor to join a busy team in Blackburn. This full-time temporary role offers an immediate start and potential to go permanent, with an hourly rate of 13.45. Shifts vary, averaging 37.5 hours per week, and the service requires strong call-handling and customer-support skills.

You will handle calls, resolve queries, and ensure customers receive clear information and reassurance. Immediate start and potential for long-term employment are available.

Qualifications

• Prior call handling or customer service experience.
• Good verbal communication and a professional telephone manner.
• Ability to listen to customer queries and respond clearly.

Responsibilities

• Answering incoming calls and responding to customer enquiries.
• Managing customer queries and helping to resolve issues efficiently.
• Providing clear information, guidance and reassurance to customers.
• Listening carefully to understand each customer's needs and concerns.
• Delivering a professional and helpful customer service experience.
• Recording relevant information accurately and keeping customer records up to date.
• Escalating incidents or complex queries to the appropriate team.

Skills

Customer service experience

Verbal communication

Active listening

Problem solving

Job description

Looking for a customer service role where you can make a real difference and turn your experience into a permanent opportunity? We’re looking for a Customer Service Advisor to join a busy team based in Blackburn. This is a full-time temporary role with an immediate start and the opportunity to go permanent, paying 13.45 per hour. With a variety of shifts available, this is a great opportunity for someone with previous call handling or customer service experience who enjoys helping people, resolving queries and making sure customers receive the support they need.

What will you be doing Customer Service Advisor?

• Answering incoming calls and responding to customer enquiries.
• Managing customer queries and helping to resolve issues efficiently.
• Providing clear information, guidance and reassurance to customers.
• Listening carefully to understand each customers needs and concerns.
• Delivering a professional and helpful customer service experience.
• Recording relevant information accurately and keeping customer records up to date.
• Escalating incidents or more complex queries to the appropriate team when needed.
• Communicating clearly with colleagues to ensure queries are handled effectively.

What’s in it for you?

• 13.45 per hour
• Full-time hours averaging 37.5 hours per week on a planned rota.
• Opportunity to go permanent and a chance to secure a longer-term position.
• Immediate start
• Variety of shifts a range of working patterns to suit the needs of the service.
• Valuable experience develop your customer service and communication skills in a busy call-handling environment.

Why would you join this company?

You’ll be joining a team providing an important customer-facing service, where clear communication, reassurance and effective problem-solving make a real difference. If you enjoy speaking to people, helping them find solutions and working in a role where every call brings something different, this could be an excellent next step. With the potential to move from temporary to permanent employment, it's also an opportunity to demonstrate your skills and build towards a longer-term position.

What we’re looking for

What’s essential:

• Previous call handling or customer service experience.
• Good verbal communication skills and a professional telephone manner.
• The ability to listen to customer queries and respond clearly and appropriately.
• Good organisational skills and attention to detail.
• The ability to record information accurately and recognise when an issue needs to be escalated.

What’s helpful but not essential:

• Experience handling a high volume of calls.
• Experience dealing with customer complaints, sensitive enquiries or incidents.
• Previous experience working in a rota-based customer service environment.

The Essentials

• Salary: 13.45 per hour
• Hours: Full-time, averaging 37.5 hours per week on a planned rota. Shifts vary between 8:00 am and 10:00 pm and may include evenings, nights, weekends and public holidays, depending on the service requirements.
• Location: Blackburn
• Job type: Temporary, with the opportunity to go permanent
• Start date: Immediate