In-Store Vision & Hearing Advisor

M&S Opticians; Warrington; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

At M&S Opticians in Warrington, we are seeking an Optical Advisor to deliver high-quality eye and hearing care while promoting store offerings. You will assist patients in selecting eyewear, educate on care, and ensure a seamless in-store experience.

With a strong retail background, you will optimise sales opportunities, maintain customer records, manage stock, and provide outstanding service in a fast-paced environment. Optical or healthcare experience is welcome but not required.

Qualifications

• Strong background in retail, customer service, or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask and thrive in a fast-paced setting.
• Commercial awareness and ability to maximise sales opportunities.
• Previous optical or healthcare experience preferred but not required.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail background

Customer service

Communication skills

Organisation

Sales awareness

Job description

At M&S Opticians in Warrington, we are seeking an Optical Advisor to deliver high-quality eye and hearing care while promoting store offerings. You will assist patients in selecting eyewear, educate on care, and ensure a seamless in-store experience.

With a strong retail background, you will optimise sales opportunities, maintain customer records, manage stock, and provide outstanding service in a fast-paced environment. Optical or healthcare experience is welcome but not required.