In-Store Shift Lead | Flexible Retail Team Leader

Tesco; Market Rasen; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching up to 7.5%

Employee discounts

Cycle-to-work

Uniform provided

Job summary

Tesco Shift Lead plays a pivotal role in guiding the store team to deliver outstanding customer experiences daily. You will coordinate shifts, support colleagues, and act as the go-to person for operational questions across departments.

You will lead in the Manager’s absence and help the team adapt to change with coaching and clear communication. Benefits include flexible hours, generous holiday entitlement, staff discounts, and a strong pension plan.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong service focus and ability to meet customer needs.
• Clear communicator who informs the team effectively.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and support colleagues with daily queries.
• Foster inclusive relationships to help colleagues perform at their best.
• Step in to lead the store in the Manager’s absence.
• Make balanced decisions and adapt to change.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers and the community daily.

Skills

Team leadership

Customer service

Clear communication

People management

Job description

Tesco Shift Lead plays a pivotal role in guiding the store team to deliver outstanding customer experiences daily. You will coordinate shifts, support colleagues, and act as the go-to person for operational questions across departments.

You will lead in the Manager’s absence and help the team adapt to change with coaching and clear communication. Benefits include flexible hours, generous holiday entitlement, staff discounts, and a strong pension plan.