Store Shift Lead - Inspire Service & Team Growth

Tesco UK; Leatherhead; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to drive in-store performance and customer satisfaction. You will lead a team across store operations, ensuring service standards, smooth shift transitions and proactive problem-solving to keep customers happy.

The role emphasizes coaching colleagues, maintaining a welcoming store environment, and adapting to daily store priorities with confidence and integrity.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and customer service skills.
• Ability to coach and motivate colleagues to deliver great service.

Responsibilities

• Lead store teams to deliver an excellent customer experience.
• Collaborate across store departments to resolve daily queries and issues.
• Support scheduling and shift planning within available hours.
• Act as a trusted point of contact in the manager’s absence.
• Foster inclusive, positive team relationships and clear communication.
• Uphold Tesco standards for service, cleanliness and safety.

Job description

Tesco UK is seeking a Shift Lead to drive in-store performance and customer satisfaction. You will lead a team across store operations, ensuring service standards, smooth shift transitions and proactive problem-solving to keep customers happy.

The role emphasizes coaching colleagues, maintaining a welcoming store environment, and adapting to daily store priorities with confidence and integrity.