Eye Care & Frame Sales Specialist

M&S Opticians; England; On-site; GBP 18,000 - 23,000; Full time

Job summary

M&S Opticians in the United Kingdom is seeking a friendly Sales Advisor to deliver high-quality eye and hearing care services while promoting offerings within the wider M&S store. You will assist customers in selecting eyewear, educate on care and maintenance, and ensure a seamless experience in a fast-paced retail environment.

You will maintain customer records, manage stock, handle enquiries, and contribute to achieving store sales targets.

Qualifications

• Strong background in retail, customer service or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Able to multitask and thrive in a fast-paced setting.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail experience

Customer service

Communication skills

Sales focus

Job description

M&S Opticians in the United Kingdom is seeking a friendly Sales Advisor to deliver high-quality eye and hearing care services while promoting offerings within the wider M&S store. You will assist customers in selecting eyewear, educate on care and maintenance, and ensure a seamless experience in a fast-paced retail environment.

You will maintain customer records, manage stock, handle enquiries, and contribute to achieving store sales targets.