In-Home Field Collections Specialist - Flexible Hours & Bonus

CRU MCM Midland Management Costa Rica; Cardiff; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus

4-week induction programme

Medicash health plan

EAP

Employee networking groups

Monthly online team events

Recognition awards

Prizes throughout the year

Job summary

Orbit in Cardiff is seeking a Field Collections Agent to visit customers at their homes to help address outstanding balances and identify sustainable solutions. This customer-facing role requires empathy, clear communication, and problem-solving as you work to arrange payments and reconnect clients with services.

Applicants should hold a full UK driving licence with up to six penalty points, have access to a own vehicle, and be comfortable using technology in the field.

Qualifications

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies within the last six years.
• Full UK driving licence with no more than six penalty points.
• Access to your own vehicle.
• Comfortable using technology and working independently in the field.

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Tools

iPad

Job description

Orbit in Cardiff is seeking a Field Collections Agent to visit customers at their homes to help address outstanding balances and identify sustainable solutions. This customer-facing role requires empathy, clear communication, and problem-solving as you work to arrange payments and reconnect clients with services.

Applicants should hold a full UK driving licence with up to six penalty points, have access to a own vehicle, and be comfortable using technology in the field.