Field Collections Specialist — Flexible Hours,Car Allowance

Encore Capital Group; Newport; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped bonus

Induction programme

Medicash health plan

EAP

Networking groups

Team events

Recognition awards

Job summary

Orbit is hiring a Field Collections Agent in Newport to visit customers at their homes, discuss arrears, and agree sustainable payment plans with empathy and clear options.

The role requires a full UK driving licence, access to your own vehicle, and comfort working independently in the field, using Orbit-issued tech on an iPad. Travel up to 90 minutes from home is expected; 40-hour week with flexible shifts.

Qualifications

• Full UK driving licence with no more than six penalty points.
• Access to own vehicle and comfort working in the field.
• Clear criminal record.

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Skills

Driving

Customer-facing

Independent work

Outdoor work

Job description

Orbit is hiring a Field Collections Agent in Newport to visit customers at their homes, discuss arrears, and agree sustainable payment plans with empathy and clear options.

The role requires a full UK driving licence, access to your own vehicle, and comfort working independently in the field, using Orbit-issued tech on an iPad. Travel up to 90 minutes from home is expected; 40-hour week with flexible shifts.