Field Collections Specialist – Flexible Hours & Bonus Potential

Encore Capital Group; Cardiff; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus scheme

Uncapped monthly bonus

4-week induction

Medicash health plan

EAP

Team events

Moments that Matter awards

Job summary

Orbit is seeking a Field Collections Agent in Cardiff to visit customers at their homes, discuss outstanding balances, and identify sustainable repayment options. You will work independently in a customer-focused role that values empathy, communication, and problem-solving skills.

The position operates a flexible 40-hour week with shifts from 8:00 to 20:00, Monday to Friday, and offers a car allowance, uncapped monthly bonuses, and a comprehensive induction program.

Qualifications

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies within the last six years.
• Full UK driving licence with no more than six penalty points.
• Access to your own vehicle.
• Comfortable using technology and working independently in the field.

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Skills

Driving licence

Independent worker

Customer facing

Problem solving

Job description

Orbit is seeking a Field Collections Agent in Cardiff to visit customers at their homes, discuss outstanding balances, and identify sustainable repayment options. You will work independently in a customer-focused role that values empathy, communication, and problem-solving skills.

The position operates a flexible 40-hour week with shifts from 8:00 to 20:00, Monday to Friday, and offers a car allowance, uncapped monthly bonuses, and a comprehensive induction program.