Field Collections Advisor - In-Home, Flexible Hours, Bonus

Encore Capital Group; Crawley; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus

Induction programme

Medicash health plan

EAP

Team events

Moments that Matter awards

Job summary

Orbit is seeking a Field Collections Agent in Crawley to visit customers at home, understand arrears, and offer sustainable payment solutions. The role requires empathy, strong communication, and the ability to work autonomously in the field.

You will travel to customer homes within a 90-minute radius, use an Orbit-issued iPad to update outcomes, and work a flexible 40-hour week with potential to condense into a 4-day schedule.

Qualifications

• Full UK driving licence and access to own vehicle.
• Ability to work independently in the field.
• Strong communication and problem-solving abilities.

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Skills

Driving licence

Own vehicle

Outdoor/field work

Communication skills

Job description

Orbit is seeking a Field Collections Agent in Crawley to visit customers at home, understand arrears, and offer sustainable payment solutions. The role requires empathy, strong communication, and the ability to work autonomously in the field.

You will travel to customer homes within a 90-minute radius, use an Orbit-issued iPad to update outcomes, and work a flexible 40-hour week with potential to condense into a 4-day schedule.