Field Collections Specialist | Car Allowance

Orbit Credit Services; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

31 days holiday (including bank and 12

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus

Job summary

Orbit Credit Services is seeking a Field Collections Agent in Cardiff to visit customers at their homes, discuss arrears, and help identify sustainable repayment solutions. The role emphasizes empathy, communication, and problem solving in a flexible, outdoor setting.

You will manage both regulated and non-regulated accounts, process payments, and update outcomes in real time using an Orbit-issued iPad. A full UK driving licence and own vehicle are required.

Qualifications

• Empathy and strong communication are essential for field-based collections.
• Ability to solve problems and propose workable repayment options.
• Comfortable working independently in the field and meeting customers at home.

Responsibilities

• Visit customers to discuss arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange repayment plans.
• Reconnect customers with relevant client services and support.
• Update account outcomes in real time using an Orbit-issued iPad.

Skills

Empathy

Communication

Problem solving

Independence

Tools

Orbit-issued iPad

Job description

Orbit Credit Services is seeking a Field Collections Agent in Cardiff to visit customers at their homes, discuss arrears, and help identify sustainable repayment solutions. The role emphasizes empathy, communication, and problem solving in a flexible, outdoor setting.

You will manage both regulated and non-regulated accounts, process payments, and update outcomes in real time using an Orbit-issued iPad. A full UK driving licence and own vehicle are required.