Field Collections Specialist (Flexible Hours)

Midland Credit Management; Sheffield; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus

Induction programme

Health plan

EAP

Team events

Job summary

Orbit is seeking a Field Collections Agent in the Sheffield area to visit customers at home, assess outstanding balances, and agree sustainable repayment options. The role requires a proactive, empathetic approach and the ability to work autonomously in the field across a flexible 40-hour week.

You will discuss arrears, manage various accounts, and coordinate with client services to support customers. A full UK driving licence and access to a vehicle are essential.

Qualifications

• Hold a full UK driving licence.
• Access to your own vehicle.
• Comfortable meeting people in-person in customers' homes.

Responsibilities

• Visit customers to discuss arrears and payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange repayment plans.
• Reconnect customers with client services and support.
• Explain consequences of continued non-payment.
• Update account outcomes in Orbit system (iPad).

Skills

Driving licence

Customer facing

Independent worker

Field sales

Tools

iPad

Job description

Orbit is seeking a Field Collections Agent in the Sheffield area to visit customers at home, assess outstanding balances, and agree sustainable repayment options. The role requires a proactive, empathetic approach and the ability to work autonomously in the field across a flexible 40-hour week.

You will discuss arrears, manage various accounts, and coordinate with client services to support customers. A full UK driving licence and access to a vehicle are essential.