In Charge, Credit Monitoring

Jamuna Group; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services company in the United Kingdom is seeking a dynamic CMO In-Charge to supervise and monitor Hire Purchase operations, credit verification, and collection activities. The ideal candidate will have strong field supervision skills, coordinate effectively with management, and ensure compliance. Responsibilities include training staff, managing sales support activities, and enhancing overall performance in plaza operations. Ideal for candidates looking for a challenging role in a dynamic environment.

Qualifications

• Strong field supervision skills are needed for overseeing operations.
• Experience in sales support and training staff is required.
• Ability to handle overdue collection activities effectively.

Responsibilities

• Supervise Hire Purchase operations and ensure compliance.
• Monitor cash and review sales invoices regularly.
• Provide training to plaza staff and enhance sales performance.

Skills

Field supervision

Credit verification

Sales support

Team coordination

Customer recovery

Job description

Job Context: We are looking for a dynamic and responsible CMO In-Charge to supervise and monitor Hire Purchase (HP) operations, credit verification, collection activities, and showroom compliance. The position requires strong field supervision, coordination with plaza management, and hands‑on involvement in overdue recovery and sales support activities.

Key Responsibilities:

• Verify Hire Purchase customers physically or over phone prior to sales approval.
• Monitor cash-in-hand by reconciling cash book with software records.
• Check HP sales invoices, collections, and LPR receipts regularly.
• Coordinate with Area Manager (ASM), Plaza Manager (PM), and Executives for overdue collection.
• Supervise and support HP fairs arranged in plazas to increase sales.
• Manage fair activities including location selection, setup, decoration, leaflet distribution, transportation, and safety arrangements.
• Provide HP-related training to plaza staff.
• Ensure proper distribution of promotional leaflets in bazars, residential areas, corporate offices, and madrasas.
• Verify all HP accounts during handover-takeover between old and new Plaza Managers.
• Monitor the complete credit life cycle including HP documentation.
• Ensure proper use of recovery instruments (Promise to Pay, Urgent Notice, Final Notice) against irregular or bad hirers.
• Visit defaulter customers' residences for recovery when required.
• Review bad accounts and assist plazas in installment collection.
• Reconcile HP account balances between Kisty Cards and software.
• Conduct physical stock counts when required.
• Motivate plaza staff to enhance HP sales performance.
• Guide staff on HP policy, calculation, and customer handling.
• Check showroom cleanliness, price tags, and overall discipline during visits.
• Review cash book, stock register, and hire register during plaza inspections.
• Verify physical stock against software records.
• Handle or support resolution of any incidents occurring at the plaza.
• Participate in plaza hunting activities as per management requirement.
• Assist internal and external audits as assigned by management.
• Any other activities as & when requested by management.