In-Branch Banking Customer Champion

Nationwide; Wolverhampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing access

Volunteering days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice

Job summary

Nationwide is seeking Customer Representatives to deliver great experiences in our Wolverhampton branches. You’ll welcome customers, handle transactions and guide them through banking products across in-branch, phone, and digital channels.

You don’t need prior banking experience, but a passion for helping customers, patience, and teamwork will help you thrive. The role offers flexible hours, a supportive team, and opportunities to grow within Nationwide.

Qualifications

• Experience in customer service or a passion to help people.
• Ability to stay calm and professional in busy environments.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle transactions and queries accurately while prioritising security and fairness.
• Guide customers through banking products and services that suit their needs.
• Work with colleagues in a busy branch to deliver excellent customer service, even at peak times.
• Follow processes, spot issues, and escalate concerns to protect customers and Nationwide.

Job description

Nationwide is seeking Customer Representatives to deliver great experiences in our Wolverhampton branches. You’ll welcome customers, handle transactions and guide them through banking products across in-branch, phone, and digital channels.

You don’t need prior banking experience, but a passion for helping customers, patience, and teamwork will help you thrive. The role offers flexible hours, a supportive team, and opportunities to grow within Nationwide.