In-Branch Banking Experience Advisor

Description This; Eastbourne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing and health options

Volunteer days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide invites applications for a Customer Representative in Eastbourne, East Sussex. You will support customers in branch, on the phone, and online, helping with everyday transactions and guiding them to banking services and digital tools.

Join a branch network committed to keeping communities connected, with strong training and a focus on fairer finances. This role emphasizes customer-first service, teamwork, and data privacy in a fast-paced environment.

Qualifications

• Experience in a customer service or branch environment is desirable.
• Strong communication skills with customers in person, by phone or online.
• Comfort with using digital tools to help customers manage their money.

Responsibilities

• Welcome customers into the branch and understand their needs, offering friendly help with banking.
• Handle transactions and queries accurately while keeping security and fairness in mind.
• Guide customers to products and services that suit their needs and help them manage money with confidence.
• Work with colleagues to deliver excellent service, even during busy times.
• Follow processes and escalate concerns to protect customers and Nationwide.

Skills

Customer service

People skills

Job description

Nationwide invites applications for a Customer Representative in Eastbourne, East Sussex. You will support customers in branch, on the phone, and online, helping with everyday transactions and guiding them to banking services and digital tools.

Join a branch network committed to keeping communities connected, with strong training and a focus on fairer finances. This role emphasizes customer-first service, teamwork, and data privacy in a fast-paced environment.