Brighton Branch Customer Advocate

Description This; Brighton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Generous pension

Life assurance

Annual bonus

Volunteer days

Training & development

Job summary

Nationwide is hiring a Customer Representative at our branch in Brighton. You will engage with customers in person, on the phone and online, helping with everyday transactions and guiding them to banking services and digital tools.

You’ll join a supportive team and contribute to a local, high-street banking presence with a focus on fairer finances and trusted guidance for customers and communities.

Qualifications

• Experience in customer service is helpful but not required.
• Ability to listen, empathise and explain banking options clearly.
• Comfort with using branch technology and digital tools.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.

Job description

Nationwide is hiring a Customer Representative at our branch in Brighton. You will engage with customers in person, on the phone and online, helping with everyday transactions and guiding them to banking services and digital tools.

You’ll join a supportive team and contribute to a local, high-street banking presence with a focus on fairer finances and trusted guidance for customers and communities.