Branch Banking Customer Advocate

Nationwide; Eastbourne; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year

Wellbeing access

Up to 2 volunteering days

Training and development

Annual performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Eastbourne invites you to join as a Customer Representative, delivering great experiences across branch, phone and online channels. You’ll help with everyday transactions, answer queries and guide customers to banking services, supporting them with care and clarity.

You’ll work full-time, 35 hours per week, with a 45-minute commute limit to the Eastbourne branch. We offer extensive benefits including generous holiday, health support, pension and development opportunities, while you

Qualifications

• No banking experience required; customer service background helps.
• Willingness to work full-time, 35 hours per week, Monday to Saturday.
• Able to commute within 45 minutes of the Eastbourne branch.
• Excellent customer service mindset and integrity.

Responsibilities

• Welcome customers in-branch and understand their needs.
• Handle transactions and queries accurately.
• Guide customers through banking products and services.
• Collaborate with colleagues to deliver service.
• Follow processes and escalate concerns when needed.
• Keep face-to-face banking meaningful and accessible.

Skills

Patience

Empathy

People skills

Calm under pressure

Digital savvy

Job description

Nationwide in Eastbourne invites you to join as a Customer Representative, delivering great experiences across branch, phone and online channels. You’ll help with everyday transactions, answer queries and guide customers to banking services, supporting them with care and clarity.

You’ll work full-time, 35 hours per week, with a 45-minute commute limit to the Eastbourne branch. We offer extensive benefits including generous holiday, health support, pension and development opportunities, while you