Digital Banking Advisor & Customer Care Specialist

HSBC Group; Hereford; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Perks at Work

Pension plan

BUPA Healthcare

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC Group is seeking a Universal Banker in the United Kingdom to deliver outstanding customer service as the first point of contact in our branch network. You will educate customers on HSBC digital platforms and fraud awareness, while identifying those in vulnerable situations to provide appropriate support.

You will handle more complex banking needs, ensuring customers feel supported in their choices and receive a personalised, friendly and efficient service.

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
• Play an integral part in customer education around HSBC digital services and fraud awareness.
• Identify customers who are in vulnerable situations and determine the best way we can support them.
• Help our customers with more complex banking needs to ensure they feel supported in their choices.

Skills

Communication skills

Empathy

Resilience

Job description

HSBC Group is seeking a Universal Banker in the United Kingdom to deliver outstanding customer service as the first point of contact in our branch network. You will educate customers on HSBC digital platforms and fraud awareness, while identifying those in vulnerable situations to provide appropriate support.

You will handle more complex banking needs, ensuring customers feel supported in their choices and receive a personalised, friendly and efficient service.